Ruckus roaming issues. From CPE to basestation we are usi.

Ruckus roaming issues Read about This website uses cookies. Software related issues on the APs or Controller 13. Wrong IP assignment or wrong VLAN assignment 9. Hello, I've had a problem with Roaming between APs (with 802. I thought it would be ready to go on this but it's next patch I understand ? Second big issue was we found some clients (even if only 5 metres away with clean line of sight) would connect at 2. Thanks, Babar Customer Environment SZ, vSZ-E, vSZ-H, ZD, Unleashed APs Symptoms. I noticed this issue only seemed to be a problem for WLANs with the "Force DHCP" option enabled. 802. We have 200+ APs in our environment, and it is not easy to switch from one to another solution. By Duke5A in forum Wireless Networks Replies: 5 Last Post: 14th January 2011, 05:52 PM. It resolves an issue that could cause occasional packet drops during roaming for two seconds or more (ID ER-1091). By FishCustard in forum Wireless Networks Replies: 4 Last Post: 10th October 2013, 11:39 AM. Hi , We do not have any known issue with S10+ not being able to receive DHCP IP on 5Ghz radio. There are plenty of AP's in the area but it seems as though the clients arent roaming to other AP's and eventually disconnect. I understand the 'Smart-Roam' feature can help resolve this ? How do I go about activating and tweaking SmartRoam within Sm On a similar configuration I tried to: - update the FW to 9. We got a small'ish mesh running on 7762-s outdoor APs and a 1100 ZD. Also, I did enable 802. We deployed Ruckus vSZ in our environment last year, and its firmware is 6. Frequent Roaming: Some devices roam too often, disrupting The objective of this article is to provide a comprehensive understanding of client roaming issues in wireless networks, along with practical guidance and strategies for There could be several reasons for frequent disconnection and unstable connection, and roaming issues. This seems to be mostly happening to Apple devices, but I cannot rule out others. By Hi Keith Herewith my answers, sorry for the late reply but was on the road. How about including Win 7, Win 8. Make sure 802. if two APs are connected to different switch connecting back to core switch then you have to consider your ARP table on core switch. Also are the devices roaming on the 2. We are having issues with clients not changing connections to more stonger signal APs i. We being As a Ruckus Technical Support Engineer, I would like to share my experience regarding Smart-roam sticky client control and the commands used to help configure the same from the SZ CLI or the AP CLI: Issue Details: In a multi-AP environment, a client will always be looking for the best AP to connect to. As this is a hotel and recently clients complain, most of the guests complain that video calls are kept disconnect. All firmware is current. Some common reasons are: Poor AP deployment without a The issue tends to be reported mostly from the new campus, and I have seen the events logs on a user's device roaming. There has been no known issue with roaming on Ruckus so far, yes regarding the FT roam failure we can debug. Sorry can't help except to see that we see roaming issues on our site and cant figure out why. 3. 11K enabled) on the same WLAN. The result is exactly the same, device simply rejoins after roaming. 14th February 2014, 09:30 AM #2. 13. What's different from the old and new campus is also the deployment The roaming issue can be because of poor RF design. But in the warehouse2 we use MAC-ACL as security and we are not using WPA-PSK like warehouse1 that its the side with ruckus equipments and problem persist. I have seen similar issue's using unleashed version 200. The other 4 APs all have 1 ho 802. Moving from one AP to the next (making a STA association) is just one necessary component to roaming. If two access points are connected on same switch there will be no issue of mac moving on core switch. If not does anyone have any ideas about a better way to setup the network. holding on to weaker, more distant APs. We have H510’s at the property - 12 to be exact, pointing back at the colo. Would you be able to verify if a valid IP is seen in the DHCP A Almost all Ruckus APs supports FT roaming, so it is not related to AP feature or supportability. If there are areas of your building with a no WiFi signal between AP’s (no signal Desk based Surface Docks with LAN connectivity, Ruckus wireless for roaming throughout the building - 6 levels with multiple R710 access points per floor. Ruckus WLAN configuration is responsible for CK65 not roaming. Client Configuration Checks. We've done a few installations in the past. 220 release. I understand that in order to do any threshold manipulation based on connectivity you would need a controller and that access points generally do not have this capability. Sorry - by client I mean device type. I wouldn't quite characterize it like that. Has anyone even remotely had the same issues that we are experiencing? My next step is to disable Aggressive Roaming on one CV41 and allow the Standard Roaming algorithms (Roam trigger settings, etc. Ruckus roaming weirdness. It looks in my case an issue regarding roaming the client from one AP to another. We identified that this affects Mac clients and not Windows clients. 11k did the trick for almost all of my devices, but a couple of apple iPads were still sticky and would not switch on their own until I enabled 802. I tried i) to reduce transmit power for 5. . Smart/OS) is running? Are you really running a mesh? (where some of your AP's are only wirelessly connected to the ZD?) How many "hops" are in the mesh? The most common reasons for WiFi roaming problems are: Signal Coverage Bad signal coverage is one of the most common reasons for WiFi roaming issues. 4 Ghz as it was 4% better than the 5Ghz. New Contributor II ruckus# show wlan name radius_test WLAN Service: ID: 2: NAME Algorithm = aes-gcmp256 FT Roaming = Disabled 802. I'll turn off the 5Ghz entirely and see if that This website uses cookies. 4 GHz spectrum of frequency or on the 5 GHz, Also I would recommend you contact Ruckus Support for further investigation of this issue as the support info file of an AP gives valuable information regarding client statistics. There are also some other fixes and enhancements too. Turning off roaming between APs and removing "dashes" in SSID temporarily solves the issues. Thank you for your advice I've applied these settings updates Change BSS-Minrate setting under WLAN configuration. Any advice/help please? Hi Stewart, can you please please explain about your network how APs are connected. Sometimes the client device hears the AP, but th We have already opened a support ticket to our wireless AP vendor and they have identified that during the issue client device (HP 840 G8) stops sending a traffic for a short time and then initiates a new connection instead of roaming. Turn off the Ruckus 802. Bump to this issue. This seems to be mostly Check your channel width and channelization. 11 R feature for the access point to help improve roaming of the CK65. Ruckus AP and DHCP Relay issue; Posting Customer Environment SZ, vSZ-E, vSZ-H, ZD, Unleashed APs Symptoms. Some mobile phones are really quiet. The blackwire best practices guide (though they recommend an older firmware, the current latest one seems to be solid for me) and the Derek Seamans Ruckus Unleashed best practices guide are excellent. Some devices are "sticky" and tend not to roam while they still have signal from the original AP. I know design SSID deployments with a separate 5 ghz SSId and a 2. 0 release note. The only other improvement (sans controller) I can think of is to use a single DHCP server - then at least in that cas Hello, We have 21 APs in building only one floor, Devices are R510 unleashed and software version is 200. 515. Issue ER-4992 was fixed in firmware 9. One issue I know both was roaming. 3 (MR3 Refresh4) but is back in latest We're running 10. As we are observing from the last 6 months, that users are suffering while moving from one place to another with the buidings. Set it to 12 Mbps and see if that improves roaming and stability. This is due to t Yes, it's the clients choice to which AP (BSSID) it will connect, however Ruckus has a SmartRoam feature you can set to help with roaming. The below process is done for roaming on WiFi and all the packets are initiated by WiFi client and its purely WiFi client decision when to roam and where to roam as per RF design. 8. 4GHz band and also play with transmit power there. 4 of these APs a Hi everyone, I have multiple SSID and for no obvious reasons, clients are having problems with the roaming. VoIP devices are connected to a dedicated SSID. I am still struggling to remotely login to the site, as the customer is having VPN issues. How do you troubleshoot the roaming, sticky client, and client disconnect while roaming? Sticky Clients: Some devices stick to one AP despite stronger signals from others, leading to poor performance. Authentication on all wireless is WPA2-AES. Connected to Smartzone controller with 2 AP groups. Weird roaming issue . HI All, we have 3 ruckus ZD1106 WLC , There are 3 wireless controller, when user connected on one SSID and move from one building to another then automatically disconnected from same SSID After disconnecting from SSID , they have to delete wireless profile from system and after configuring on syste Hello everyone! AP model: Ruckus 550 I work on IT for a logistics company. Can you maybe disable encryption and check if the problem persists? Could the VPN problem be somehow related to the WLAN problem you are having? Another thing. Thanks Keith. 2 - set manualy the channels - use the tunnel mode - and certainly the most usefull action was to work on the client itself by disabling the power saving (otherwise the telnet session will always close) and the unused band on a dual band client (seems to accelerate the scan during roaming). I never understood why Ruckus defaults this to 120 seconds when most smartphones sit quietly for 3-4 minutes when they’re not moving. After ~5 seconds all replies comes back at the same time. IMHO > buy all major devices and clients, test against RuckusWireless systems and officially provide cookbooks that RUCKUS Indoor, Outdoor, Bridge and Specialty Wi-Fi Access Points (APs) Mesh Roaming Issues. We checked the internet line, which Anyone aware of client disconnection in 802. This will force the client to roam rather than "hanging" on to the original AP and rate scaling itself down to slower speeds. 11r Solved: How does client roaming work between APs that belong to different zones in SmartZone vs. This one is not working properly. However, the computers kept disconnecting. It can take from 10 seconds up to 3 We got a small'ish mesh running on 7762-s outdoor APs and a 1100 ZD. jtotheb. We are confident it is a sticky roaming issue or quark to the CV41 roaming. Controllers of some kind are necessary for "real" roaming. This behaviour is reproducible when Force DHCP enabled. I have 3 710's, almost certainly could have gotten away with 2, but roaming works great. Then, an upgrade on the computers to the MacOS Ventura version 13. Thanks. Thank in advance, Br, There has been no known issue with roaming on Ruckus so far, yes regarding the FT roam failure we can debug. 1 and MAC OSX to enhance the answer. 304 on the R750 with apple devices. Howto: Mandatory Roaming Profile with AutoCorrect. 304, One SSID, Time to time clients are complaining when they move in another place in the building they have connectivity issue about 5 or 10 minutes maybe even more When I checked one I had similar issues with UniFi as well. Over the last 8 days, we have started to experience telnet sessions dropping and resetting our people in a specific application when they hand off from one AP to another (which causes the app to hang and Administrator intervention is needed to resolve every time). In case the roaming issue is with a specific device, check the below item: 1. Latency is through the roof. I hope this article is useful if you're experiencing similar issues. 11k are on. or suggest upgrade to 6. We seem to have an issue in one spot of our warehouse where the as the clients move around will experience degraded wireless signal and eventually disconnect. 0GHz SSID. There are some settings that can he changed to help with this. Toggle wifi off and om will fix it. 11R and 802. After applying these steps in iPhones running iOS 16. We obviously wanted 5Ghz as at that quality and distance it would be way better . Set the background scanning for 2. Did the devices listed in the issue roam with FT-SAE in smartzone 6. I was wondering if the zone director has the ability to assist with hand off issues and help the client device migrate to a stronger access point. APs that belong to the same zone? Assuming 802. We tried adjusting the 5Ghz to a different SSID originally but that didn't seem to resolve the issue. 2-441. Ruckus - AP Roaming Issues. RUCKUS Networks 350 West Java Dr. 11r/k is primarily for seamless roaming and if you WiFi network is working ok including roaming for all type of devices including ioS then its ok to have it off however if i would be in your place then i would enable it as all devices do NOT support and those do support will have better and quick roaming experience. 1. When on site I noticed that there was no WiFi down one of the halls. Hi, I’ve deployed Ruckus Virtual SmartZone, along with Data Plane at a Colo. 0. 1x z9fr. I suggested that the get a second AP so that at the corner of the two halls you can maintain your WiFi conne I'm using WPA-PSK in warehouse1 whit TKIP because handhelp OS don't have WPA2-PSK support, but in other warehouse2 we have fifteen AP Motorola and roaming is good. 3. how fast connected device mac I've noticed strange thing regarding this roaming issue. Incompatible or non-standard wireless radios on the clients 10. 11R is enabled which is what was causing the APs to reject CK65 associations. 7. Join Date Issues with configuration authentication 802. - Firstly check your power settings. Hi Ruckus users, I have a problem that's been plaguing our wifi for months. Devices roam between APs constantly, every few seconds, for no apparent reason. 11k Neighbor report = Enabled Web Authentication = Disabled Authentication Server = authentik_test Called-Station-Id type = wlan-bssid I run a small IT company and my local High School has asked me to investigate some wifi issues they have been having for the last 18 months in only one area of the site. The area is Just some thoughts below. Moving between APs seems to result in loss of service once you have roamed to the new AP. Roaming is always not related with wifi some time it is related with (LAN, how it is configured) core switch and access switch i. My understanding is all of the APs in this block are connected to the LAN via the same switch via individual POE injectors, but i can check this and confirm if needs be together with switch specifications. From the client troubleshooting screenshot provided, I can see that the DHCP ACK from the server is being forwarded to the client through AP. ; Frequent Roaming: Some devices roam too often, disrupting connectivity and network performance. Can someone please jog my memory and remind me what they are please? Thanks. Hi, I have had 2 Ring cameras connected for well over a year to our ruckus Wi-fi fronted by 4 unleashed R310s. This website uses cookies. Coverage is not an issue and kudos to Ruckus on that end. I'll check the minimum rate setting and also what FW version as soon as I have access. Maybe Ruckus support can make a knowledge entry with the patch for 6. 7. ; Signal Strength Fluctuations: Devices with roaming issues show erratic signal . By FN-GM in forum Wireless Networks Replies: 3 Last Post: 14th February 2014, 12:58 PM. And I know roaming is a client issue, however none of the windows laptops I have, nor do my android/apple phones roam well. I believe it is impossible that all frames are being sent over the air at the same microsecond. 1 the issue was solved immediately. Incompatible encryption or authentication methods 11. Based on what I have read it look Yes, that's one of the primary reasons to have a controller. 11x. Increase it to 600 or even 900 seconds and you should be good Your most likely having roaming issues. Also, I'm not sure if you all know that SpectraLink has confirmed the roaming issue with their Hi Christo - can you give us more details? What kind of client? How close are the AP's to one another? What version of ZoneFlex (er. 11v, which allows the AP to actually push a client off and not just leave the roaming to the client We have one client where ruckus zone director (ZD3050) is installed with firmware version - 9. If the AP output power is much higher as a power of a Wi-Fi mobile device you can get a What causes a client to disconnect and what can be done to address it? 1. Wireless and DHCP issues. Note:This option is disabled This is my first time using the Ruckus products and a client I just acquired had a R650 Unleashed AP. 1. 4 G radio. ; Signal Strength Fluctuations: Devices with roaming issues show erratic signal On a similar configuration I tried to: - update the FW to 9. Sticky Clients: Some devices stick to one AP despite stronger signals from others, leading to poor performance. "roaming-acct-interim-update" uses interim update instead of Accounting Start/Stop on every inter-ap roam. I suggested that the get a second AP so that at the corner of the two halls you can maintain your WiFi connection. Has anyone experienced this? "Samsung S10, Samsung Note 10, Google Pixel 4XL, Samsung S20 running Android 10, 11 with WPA3 11r PSK uses open system authentication instead of FT over SAE while roaming. 0 build 183. After roaming from one AP to another it is seen that ICMP requests are being sent as expected. We encountered a big issue with AP roaming. Also allow me to explain the roaming process breakdown. Regards I am assuming that the issue is that the controllers are not linked to each other: Exmaple: 10 AP's on controller 1 for building 1 and then say 20 AP's on the other controller in buillding 2. Ruckus roaming issues. e. 6, finally solved the disconnection issues for the MacBooks as well. 4 ghz connection instead of a much faster 5 ghz connection. By tracking the IP of those devices and We are facing issues with dropping calls on Ascom i63 phones connected to Ruckus Wi-Fi. Client: Mine APs distance between one another: 40 to 65meters Mesh: Yes we are really running a mesh. 4G and 5G radio to 600. Before I made that change, there were times I would be line of sight from a Ruckus AP and it would still only be a 20-50 mbps 2. 15. Hi, We seem to have a few devices having issues roaming between access points. 0? Will the zone director help with roaming issues? I have a house with multiple access points and the iPads are not roaming well. Surface Pro 3 interactions with Ruckus are frequently producing thousands of events across multiple APs - clientJoin, clientAuthorization, clientDisconnect, clientRoaming and the like. Hi Keith/Primoz, But I reckon that it might be the devices themselves. It sometimes cannot connect or it stays connected but there is no IP traffic and you cannot browse a website for example. This can't be normal, Ruckus - AP Roaming Issues. 11ac access point specially in case of Andriod devices and RA Link Wireless network cards. Use only 1. Since iOS devices do not have any threshold adjustments like a windows PC would. They have 30+ R600 APs connected to a ZD3025, with these APs located all around the school in the various blocks. If this is the case you have to configure Force DHCP on the SSID's on all controllers. Will the zone director help with roaming issues? I have a house with multiple access points and the iPads are not roaming well. If it's not set to auto-connect to the wifi network, it will just stay dropped off of it, so I'm not sure if that's still a symptom of roaming Alternatively we can enable roaming-acct-interim-update on the WLAN from ZD's CLI. There are two root APs and then another 4 APs. 6. 2. 0 build 44 and ap's are (zf7025 ,zf7341 ,zf7321). The roaming between APs takes about 30-40 seconds on average. Hi Babar - thanks for your reply. ) to take over. Fast Transition roaming (802. We being faces complaints from multiple end customers on frequent user disconnects which is resulting into huge business losses and client dissatisfaction. Helped by Ring support they asked me to reboot everything, zero the ring Camera settings and add it agai Agree with this. as a smartphone and tablet's wireless card is obviously not as "smart" and "strong" to pickup an AP and communicate back sufficiently all the time? I have been talking to one of our Ruckus reps about the new 9. "Netsh trace" and Ruckus wireless support answer is attached. In the building there is a combination of H500, R500 and R550 AP's. There are also commands available for AP regarding roaming on ruckus controller. Too much interference from non-WiFi sources such as microwaves, cordless phones, analog The issue I’m facing is, when roaming to different AP’s in the building, it fully d/c me from the device when it should hop to the next one seamlessly like it did with Unleashed. 12. All 12 AP’s Hi Ruckus users, I have a problem that's been plaguing our wifi for months. When reach another AP, the client cannot get an IP address from DHCP. No issues with steering/roaming/wifi calling all works pretty nicely. High beacon interval or high data rate of management traffic 12. But people (and applications) also expect sub-second reconnection, continuous voice/video, etc. 6 and 11 channels on 2. 11r and k on a new test SSID and the problem still persisted. Roaming Aggressiveness: Adjust the roaming aggressiveness setting on client devices (if available) to balance between staying connected to a current AP and actively seeking better APs based on signal strength. 2. The below process is done for roaming on WiFi and all the packets are initiated by WiFi client and its purely WiFi client de Hi Stewart. Hello everyone! AP model: Ruckus 550 I work on IT for a logistics company. Operator using handhelds, laptops and mobile phones are having connectivity issues cause of the roaming. No issues at all. Roaming issue described above occurred on 5. By tracking the IP of those devices and Android client is deauthenticated when roaming within same subnet. However, by reducing power, we might lose a bit of coverage. From CPE to basestation we are usi Maybe Ruckus support can make a knowledge entry with the patch for 6. This can't be normal, and I can't seem to correct it. Make sure Unleashed is up to date on all APs. So one strategy is to actually reduce BSS min rate, and so make them "think" the signal is gone and force the roam. 0GHz radios, and ii) move the problematic device to 2. T specialist using Zone Director - Radius authentication for roaming around the premised of all the 15x R610 AP. All AP’s are in the same zone under the same configs under one SSID. Enabling 802. " This issue is not seen in the smartzone 6. What could be t Hi Neeraj, There has been no known issue with roaming on Ruckus so far, yes regarding the FT roam failure we can debug. Good day everyone, This is my first time using the Ruckus products and a client I just acquired had a R650 Unleashed AP. What type of application are you concerned about - VOIP? In that case tunneling to the controller might be a good idea. I don't remember any specific bug where FT roaming has issues with R610 but could you confirm the AP firmware version and also Do you mean that clients get disconnected and reconnect after 40s or are you just expecting them to change an AP at a particular point? The ANSWER was revised 1/11/2014. Turni Hi Primoz Thanks for feedback once again. You might try turning off the lower supported data rates on the SSID. Enable O The problem with simply fixing roaming is two fold. Unsuccessful roaming 8. Other mentioned devices roams perfectly on all bands and transmit powers. Second, the advice I've received in the past is "leave everything auto" which didn't fix the roaming issues. Do Macs handle roaming poorly with Ruckus? Can symbols in SSIDs affect Macs? Hello, we are running Smartzone 5. We recently had a new wireless system Ruckus install by our I. Do you know if the device is failing at the WLAN connection faze or like not getting an IP or something else? D We have a 5 week old Ruckus install. First I lack the technical expertise to simply fix it. 11r and 802. Sunnyvale, CA 94089 USA T: +1 (855) 478-2587 Blog; Twitter; YouTube; LinkedIn Check the Idle Timeout in the WLAN settings. Last week one of them lost its connection and wouldn’t reconnect. 2 if you experiance this issue with blank pages. Thank in advance, Br, Hi Keith I think that is one way of doing it for sure and makes sense. I have asked for remote access to But to add to Keith's comments, a ZD will facilitate "seamless" roaming between APs, due to the ability to cache client credentials, whereas roaming between standalone APs involves entire re-authentication with each roam. 4 ghz SSID in most cases. hqm xaflfb jxd rrsb faojhsm usfyh gimi vwd jzfp vbn veot ktw jtos qfmum qudiey